This meant that anyone around the world who wanted to access TeamViewer for flexible working from anywhere could do so during the intense phase of the crisis. ![]() In this context, we took the decision not to review the commercial use of our software for a while. It became, in fact, vital to access back-end systems remotely, to digitalise business processes and to enable experts to tackle complex problems regarding industrial equipment or machinery from a distance. ![]() ![]() Our support went beyond the often-referenced WFH (working from home) and video conferencing. Global demand for our products surged, and we were able to provide remote support to many businesses with our solutions for the operation of business-critical processes. From the end of January onwards, the trend of the TeamViewer software usage almost mapped the spread of the COVID-19 pandemic from Asia through Europe to the Americas in real time. Looking back over the year 2020, we can certainly all agree that it was extraordinary in many respects.
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